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TOWNS FOUNDATION GROUP, INC.

Assisted Living Manager Training: Operations & Quality Assurance Manual

Program Provider Number: [Insert your OHCQ Provider #]

Effective Date: March 2026

 

I. PROGRAM MISSION & ADMISSIONS

1.1 Mission Statement Towns Foundation Group, Inc. is dedicated to reducing readmission into hospitals by elevating and providing rigorous standard of senior care in Maryland - COMAR -compliant training to the next generation of Assisted Living Managers.

1.2 Admission Prerequisites Per COMAR 10.07.14.17 all students enrolling in the 80-Hour ALM course must:

• Be at least 21 years of age (Proof of ID required).

• Possess a High School Diploma or GED.

• Submit a signed Enrollment Agreement prior to the first day of class.

 

II. ACADEMIC & ATTENDANCE POLICIES

2.1 The "80-Hour" Requirement Attendance is strictly monitored. 100% completion of all 80 hours is required. Students who miss a module must schedule a make-up session at a rate of $[Amount] per hour before a certificate is issued.

2.2 Grading & Competency * Passing Score: Students must achieve a minimum of 80% on the final examination.

• Retakes: One retake is permitted within 30 days of the original exam date.

• Integrity: Any instance of cheating or sharing OHCQ-protected exam materials results in immediate expulsion with no refund.

 

III. FINANCIAL & REFUND POLICIES

3.1 Tuition Fees Full payment or a verified installment plan must be in place 7 days prior to the course start date.

3.2 Cancellation Schedule  14+ Days Notice: 100% refund (minus $50 registration fee).

• 7–13 Days Notice: 50% refund.

• <7 Days / No-Show: No refund issued.

 

IV. DATA PRIVACY & RECORD RETENTION (MODPA 2026 COMPLIANT)

4.1 Record Retention Student files (Enrollment, Exams, Attendance, and Certificate copies) are maintained for a period of five (5) years.

4.2 Data Minimization & Security In compliance with the Maryland Online Data Privacy Act (MODPA):

• We collect only the data required by OHCQ (Name, DOB, SSN, Address).

• We do not sell student data to third parties.

• Digital records are encrypted; physical records are stored in a double-locked facility.

 

V. QUALITY ASSURANCE & GRIEVANCE

5.1 Curriculum Maintenance The Program Director reviews the curriculum annually and within 30 days of any updated COMAR 10.07.14 transmittals from OHCQ.

5.2 Student Grievance Process Students may appeal a grade or disciplinary action in writing within 5 business days. The Program Director will issue a final written determination within 10 business days.

 

VI. CLASSROOM CODE OF CONDUCT

• Professionalism: Students must maintain professional decorum suitable for a healthcare management environment.

• Confidentiality: All case studies or facility-specific details shared during class are protected by a "Classroom HIPAA" rule = nothing leaves the room.

Authorizing Signature

Program Director: _____________HmTowns____________________ Date: __________

This is a cornerstone for 501(c)(3) organizations. It proves to the IRS that Towns Foundation Group, Inc. is operated for a public/charitable purpose (reducing re-admissions and elevating care) rather than the private financial gain of its directors or officers.

 

VII. CONFLICT OF INTEREST POLICY (IRS Compliance)

7.1 Purpose The purpose of this conflict of interest policy is to protect Towns Foundation Group, Inc.’s interest when it is contemplating entering into a transaction or arrangement that might benefit the private interest of an officer or director of the Organization. This policy is intended to supplement but not replace any applicable state and federal laws governing conflict of interest applicable to nonprofit and charitable organizations.

7.2 Procedures * Duty to Disclose: Any "Interested Person" (Director, Officer, or member of a committee with governing board-delegated powers) must disclose the existence of any financial interest or potential conflict regarding a proposed transaction or arrangement (e.g., hiring a family member as an instructor or renting a classroom from a board member).

• Determining Whether a Conflict Exists: After disclosure of the financial interest, the Interested Person shall leave the board meeting while the determination of a conflict of interest is discussed and voted upon.

• Procedures for Addressing the Conflict: * The Chairperson of the governing board shall, if appropriate, appoint a disinterested person or committee to investigate alternatives to the proposed transaction or arrangement.

  • The board shall determine whether the Organization can obtain with reasonable efforts a more advantageous transaction or arrangement from a person or entity that would not give rise to a conflict of interest.

7.3 Violations of the Conflicts of Interest Policy If the governing board has reasonable cause to believe a member has failed to disclose actual or possible conflicts of interest, it shall inform the member of the basis for such belief and afford the member an opportunity to explain the alleged failure to disclose.

7.4 Annual Statements Each director and officer shall annually sign a statement which affirms such person:

1. Has received a copy of the conflicts of interest policy.

2. Has read and understands the policy.

3. Has agreed to comply with the policy

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